Processing of your personal data

In connection with the The Danish Return Agency's work, we process information about individuals (personal data). The processing of personal data is carried out in accordance with the rules set out in the General Data Protection Regulation (GDPR) and the Danish Data Protection Act.

On this page, you can read more about the purposes of our processing of personal data.

You can read more specific information about the various purposes on the subpages. You can also read about the legal basis for our processing of the information, the types of personal data we process, whether we share the data with other recipients, and how we store your data.

In addition, you can read about your right of access to be told what we have registered about you and about how to contact us or our data protection officer.

We process personal data for the following purposes


Return and removal from Denmark

Enquiries about public access to documents, access to data, the rights of data subjects, requests for access, etc.

Citizen enquiries

Assistance to the Danish Parliament

Drafting legislation

Processing of complaints

Services for the media

Joint data controllers


When cases are processed by the Refugee Appeals Board or the Immigration Appeals Board, the Danish Return Agency and the boards act as joint data controllers, as the Danish Return Agency provides secretarial assistance to the boards. To ensure data protection rights in connection with this joint processing of data, the boards and the Danish Return Agency have made agreements regarding data protection in accordance with article 26 of the GDPR.

You can find the agreements here (in Danish only):

Joint controller agreement between the Danish Return Agency and the Refugee Appeals Board

Joint controller agreement between the Danish Return Agency and the Immigration Appeals Board 

Your rights


According to the General Data Protection Regulation, you are entitled to the following:

  • Access to knowledge about the processing of your personal data by The Danish Return Agency
  • Object against our processing of your personal data
  • Have inaccurate or misleading data rectified, erased or blocked
  • Receive a transcript of the personal data we process about you

Read more about your rights

If you wish to exercise your rights under the General Data Protection Regulation, you must contact the data controller, i.e. The Danish Return Agency:

  • e-Boks: Hjemrejsestyrelsen (e-Boks is a digital communication platform for communication with companies and public authorities)
  • Email:
  • Telephone: +45 30 65 78 00
  • Letter: The Danish Return Agency, Birkerød Kongevej 2, 3460 Birkerød, Denmark

In order to process your enquiry, we need to be able to uniquely identify you. This may be done, for example, by you referring to a case number or stating your full address or your civil registration number (CPR). We encourage you to contact us through a secure connection, for example by using e-Boks.

The Danish Return Agency has a data protection officer (DPO)


The Ministry has a data protection officer who provides advice to the Ministry on the rules governing processing of personal data. If you have any questions as to our processing of your data, you are welcome to contact our data protection officer. You can reach the data protection officer in the following ways:

  • e-Boks: Hjemrejsestyrelsen
  • Email:
  • Telephone: +45 30 65 78 00
  • Letter: The Danish Return Agency, Birkerød Kongevej 2, 3460 Birkerød, Denmark – Att. Data Protection Officer

Complaints to the Data Protection Agency


You are entitled to file a complaint with the Data Protection Agency if you are dissatisfied with the way we process your personal data.

Read more about how to file a complaint with the Data Protection Agency (available in Danish only)

Sidst opdateret 08.04.2021